DON'T YOU WISH EVERYTHING WAS SO EASY?
How do I return an Item:
We want our customers to be satisfied with their purchase. You can return your product for up to 30 days after delivery. Please see below for these simple steps to return.
Returning is easy - just follow steps 1, 2, 3, 4:
- To Obtain an RGA return number please log into the Account section
- Next on your account dashboard, click on purchases then purchase history and select the order you want to return
- Click on the request a return link on the right of the screen.
- Fill out the necessary information fields to submit your return and our returns department will send you an RGA with directions on where to send your order back (Please allow 24-48 hours)
The Nuts and Bolts of the Return Policy:
Most products can be returned within the first 30 days after delivery provided they are in new, fully functional, and undamaged condition, and include the original box, packing materials, manuals, and accessories. (Please note: Panel Saws, Magnetic Drills, Material lifts (Genie Lifts/Sumner), Storage Boxes (Knaack, Greenlee , Justrite, Jobox, Eagle Mfg) , All Greenlee Textron Products and Accessories, Husqvarna Saws, Cement Mixers, specific MMF Industries (built to order material cannot be cancelled or returned), special ordered products and all Gas Powered Products are final sales and cannot be returned.) The customer is responsible for all shipping expenses associated with the return shipment of the product to us.
A restocking fee of up to 15% will be charged to the end user for all unopen and opened returned merchandise on most manufacturers. Shipping costs included in the initial delivery of order will not be refunded. If the item was sent with free shipping Toolfetch will charge end user for the costs associated for Free Shipping and associated restocking fees. We will gladly refund 100% of the product price including shipping charges and applicable tax if the error was ours or if the merchandise was defective.
Easy steps to Returning product to Toolfetch:
Please include the following:
- Product in new condition returned in its original package and all of the parts that the manufacturer included with the product.
- Packing slip with reason for return and return RGA number
- Make sure to wrap the item securely and keep the tracking number of the return package.
- We suggest that you purchase insurance for the item since we are not responsible for merchandise that is lost in return shipping. We recommend UPS.
- To expedite credit, please write include your RGA number on the label.