Shipping Information
We ship our products domestically by 4 different methods, UPS, USPS, FedEx or Freight Truck/Common Carrier. Below is some helpful information for each method.
UPS/USPS/FedEx:
UPS/USPS/FedEx or small parcel, we ship smaller and lighter packages by this method. The average delivery can range from 1-7 business days to the lower 48 states (excluding Alaska or Hawaii *delivery time may vary) depending on the closest stocking warehouse to your location.
Truck Deliveries:
Most of our trucking carriers offer Curb Side Delivery to a customer’s location either residential or commercial. Curbed Side Delivery means it is the responsibility of the customer who is receiving the shipment to have the means to unload by (fork lift or loading dock).
Liftgate Services are available for truck deliveries which assist the driver to bring your unit down to ground level. Please contact us directly for additional charges if needed.
Residential fees:
Trucking carriers impose additional shipping costs to a residential address. The additional fee is due to shipping carriers not being able to use 18 wheelers down residential streets and need to switch to smaller trucks. Toolfetch is not responsible for additional shipping costs to a residential address.
Pickup from Terminal Truck Delivery:
An alternative to shipping to a residential or commercial/business address in some cases is shipping the unit to a shipping terminal. If the customer requests to ship to a terminal we can make arrangements with our shipping carriers for the customer to pickup the unit from the terminal. Toolfetch will determine the closest terminal to the customers location prior to processing the order. Please note you must bring proper identification to the terminal.
Shipping Damages and Claims:
When you receive a freight LTL shipment, you must inspect all merchandise before signing the BOL (bill of lading) with the carrier. If any damage has occured please refuse the merchandise and tell the driver that you are refusing due to damage. Once the driver leaves please contact our customer service dept at 800-508-4735 option 3. Our customer service dept will open up a freight damage case and provide you with a case number which you can track your claim. All freight claims are subject to the inspection of the carrier. All claims can take up to 30 days for the carrier to complete.
Please note, if you sign the BOL with no damage present, Toolfetch cannot be responsible for any replacement or refund for the merchandise or shipping charges. If concealed damage is present we cannot be responsible unless this was notated with the driver of the carrier. Please make sure all merchandise is inspect throughly before signing off.
Freight Accessorial Services:
If there are any freight accessorial services, defined as anything that goes beyond the basics of dock-to-dock transportation, it must be requested at the time of purchase. Examples of services that can be addressed upfront prior to delivery are: liftgate, forklift, inside delivery, appointment needed and Residential/limited access. We urge you to be as accurate as possible upon placing your order so these types of additions can be avoided. If you need any assistance when placing your order, please call 1-800-508-4735 If any accessorial services are not requested at time of purchase but are needed at the time of delivery, you will be responsible for the additional fees as invoiced by the Trucking Carrier to Toolfetch. You will be invoiced separately from your original order.