*Upon customer request only.
Most of our trucking carriers offer Curb Side
Delivery to customers location. Curbed Side Delivery means it is
the responsibility of the customer who is receiving the shipment to
have the means to unload by (fork lift or loading dock)
Please note larger items that have free shipping on ground delivery
(Cement Mixers, Panel saws, log splitters) Toolfetch pays the
shipping to a commercial/business address assuming the location has
a fork lift, loading dock or man power to remove the product off
the truck. Toolfetch does not pay for Residential fees or lift gate
service, this is responsibility of the customer. One of our
shipping personal will contact you prior to processing your order
with (Residential fees, or liftgate fee if required).
Toolfetch offers different options for
truck deliveries:
Commercial/Business Address:
If Toolfetch ships to a commercial address
(assuming customer has a forklift or loading dock) Toolfetch will
pay the shipping. If liftgate service is required additional fees
will be added depending on the freight carrier. A Toolfetch
shipping representative will contact you and ask you if you need
this additional service. Toolfetch is not responsible if the
product cannot be unloaded off the truck. Truck drivers are not
deemed responsible to help unload the product off the truck. Please
note if you operate your business out of residential address you
will be charged for the additional costs of delivering to a
residential address
Residential address:
(Larger Items such as Cement Mixers, Panel
Saws, Generators etc..)
Trucking carriers impose additional shipping costs to a residential
address. The additional fee is due to shipping carriers not being
able to use 18 wheelers down residential streets and need to switch
to smaller trucks. Toolfetch is not responsible for additional
shipping costs to a residential address.
Additional costs for residential delivery can range from $30-65
depending on shipping carriers.. Larger items that are heavy over
70 lb. customers should request lift gate service. Liftgate service
charges can range from $40 - 100 depending on carrier. A Toolfetch
representative will call prior to processing the order and discuss
these additional costs
If the customer does not request lift gate service Toolfetch is not
responsible if the product cannot be removed from the truck. Please
note truck drivers are not deemed responsible to help unload the
product off the truck .If the driver or customer cannot unload the
product it will be brought back to the shipping depot. The customer
is responsible for making a 2nd delivery attempt and will be
charged accordingly
Pickup from Terminal:
An alternative to shipping to a residential
or commercial/business address is shipping the unit to a shipping
terminal. If the customer requests to ship to a terminal we can
make arrangements with our shipping carriers for the customer to
pickup the unit from the terminal. Toolfetch will determine the
closest terminal to the customers location prior to processing the
order. Please note you must bring proper identification to the
terminal.
Products that have the icon
free shipping on ground deliveries:
Items under 70 lb.
(lasers, carts, powertools, buckets, etc...) that have free
shipping on ground delivery will be shipped regular UPS ground or
FedEx Ground.
Items over 70 Ib. (Cement Mixers, Log
Splitters, Generators, kettles, rail saws etc...) that have
free shipping on ground delivery will be shipped by freight truck.
Please note these items can only ship ground service. Toolfetch has
free shipping to commercial/business addresses assuming the
location has a loading dock or fork lift present to remove the item
off the truck. Toolfetch does not pay for additional residential
fees or lift gate service (please see
residential address section for additional
costs). These additional costs are the responsibility of the
customer. A Toolfetch representative will call prior to processing
the order and ask if the customer is shipping the product to a
residential address or commercial address and if you require lift
gate service.
UPS and FedEx:
Most items under 70 pounds ship by UPS or
FedEx
Please note UPS and FedEx cannot ship to a PO Box.
If shipping to Hawaii or Alaska the shipment will be mailed Second
day air only
Back Orders:
If an item is purchased from Toolfetch that
is backordered you will be notified via email immediately. We will
keep you updated on the backorder status of the product or we will
offer substitute products if the product cannot ship in a timely
fashion.
International
Shipping:
If you are shipping outside of the United
States please see our international shipping page for shipping
quotes and payment information. Please
click here for our international shipping
page
Canadian Shipping:
If you are shipping to Canada please see our
Canadian international shipping page for shipping quotes and
payment information. Please
click here
for our Canadian international shipping page