*Upon customer request only.
Most of our trucking carriers offer Curb Side Delivery
to customers location. Curbed Side Delivery means it is the responsibility of
the customer who is receiving the shipment to have the means to unload by (fork
lift or loading dock)
Please note larger items that have free shipping on ground delivery (Cement
Mixers, Panel saws, log splitters) Toolfetch pays the shipping to a commercial/business
address assuming the location has a fork lift, loading dock or man power to
remove the product off the truck. Toolfetch does not pay for Residential fees
or lift gate service, this is responsibility of the customer. One of our shipping
personal will contact you prior to processing your order with (Residential fees,
or liftgate fee if required).
Toolfetch offers different options for truck deliveries:
Commercial/Business Address:
If Toolfetch ships to a commercial address (assuming
customer has a forklift or loading dock) Toolfetch will pay the shipping.
If liftgate service is required additional fees will be added depending on
the freight carrier. A Toolfetch shipping representative will contact you
and ask you if you need this additional service. Toolfetch is not responsible
if the product cannot be unloaded off the truck. Truck drivers are not deemed
responsible to help unload the product off the truck. Please note if you operate
your business out of residential address you will be charged for the additional
costs of delivering to a residential address
Residential address:
(Larger Items such as Cement Mixers, Panel Saws, Generators
etc..)
Trucking carriers impose additional shipping costs to a residential address.
The additional fee is due to shipping carriers not being able to use 18
wheelers down residential streets and need to switch to smaller trucks.
Toolfetch is not responsible for additional shipping costs to a residential
address.
Additional costs for residential delivery can range from $30-65 depending
on shipping carriers.. Larger items that are heavy over 70 lb. customers
should request lift gate service. Liftgate service charges can range from
$40 - 100 depending on carrier. A Toolfetch representative will call prior
to processing the order and discuss these additional costs
If the customer does not request lift gate service Toolfetch is not responsible
if the product cannot be removed from the truck. Please note truck drivers
are not deemed responsible to help unload the product off the truck .If
the driver or customer cannot unload the product it will be brought back
to the shipping depot. The customer is responsible for making a 2nd delivery
attempt and will be charged accordingly
Pickup from Terminal:
An alternative to shipping to a residential or commercial/business
address is shipping the unit to a shipping terminal. If the customer requests
to ship to a terminal we can make arrangements with our shipping carriers
for the customer to pickup the unit from the terminal. Toolfetch will determine
the closest terminal to the customers location prior to processing the order.
Please note you must bring proper identification to the terminal.
Products that have the icon free shipping
on ground deliveries:
Items under 70 lb. (lasers,
carts, powertools, buckets, etc...) that have free shipping on ground
delivery will be shipped regular UPS ground or FedEx Ground.
Items over 70 Ib. (Cement Mixers, Log Splitters,
Generators, kettles, rail saws etc...) that have free shipping on
ground delivery will be shipped by freight truck. Please note these items
can only ship ground service. Toolfetch has free shipping to commercial/business
addresses assuming the location has a loading dock or fork lift present
to remove the item off the truck. Toolfetch does not pay for additional
residential fees or lift gate service (please see
residential
address section for additional costs). These additional costs are the
responsibility of the customer. A Toolfetch representative will call prior
to processing the order and ask if the customer is shipping the product
to a residential address or commercial address and if you require lift gate
service.
UPS and FedEx:
Most items under 70 pounds ship by UPS or FedEx
Please note UPS and FedEx cannot ship to a PO Box.
If shipping to Hawaii or Alaska the shipment will be mailed Second day air
only
Back Orders:
If an item is purchased from Toolfetch that is backordered
you will be notified via email immediately. We will keep you updated on the
backorder status of the product or we will offer substitute products if the
product cannot ship in a timely fashion.
International Shipping:
If you are shipping outside of the United States please see our international shipping
page for shipping quotes and payment information. Please
click here for our international shipping page
Canadian Shipping:
If you are shipping to Canada please see our Canadian international shipping
page for shipping quotes and payment information. Please
click here for our Canadian international shipping page